De Haasstraat 14, 2011 DW Haarlem
Restaurant.
Bel met onze informatiedienst. Wij zoeken telefoonnummers, openingstijden en meer.
Kosten zijn 90ct/min en doorverbonden gesprek.
Heerlijk gegeten met goede gezellig bediening! 1x gaan= terugkomen !
After finally getting a reservation I was really excited to have dinner at Kus van de Cactus! It was my birthday, my Iftar moment after fasting the whole day and date night with my husband after a very long time.
After we arrived the owner asked if we could wait a little bit longer, because the people at our table overstayed and she was going to pressure them friendly to finish so we could be seated. We didn't mind that at all and waited at the bar. It was really noisy and packed inside, but that didn't bother me because this was a big night for us!
She said it was going to be a bit longer and that we could sit outside, but told us it was cold outside. We respectfully decline and waited a bit longer. After waiting for half an hour I turned around and saw that she was taking an new order at the table that we made a reservation for. We told her that we already been waiting half an hour for our table. What was the point of making a reservation if she can't manage the tables? She said it would probably take another 15 minutes but wasn't sure and that she couldn't send the people away.
We couldn't believe she was willing to make us wait for 45 minutes for the table we made a reservation for on my birthday!
We left and said that we were very disappointed. She said "she understood, but could not help it and that we didn't want to sit outside".
I could not believe that she handled the situation so poorly on a night that was very special to me/us. She really ruined our night and experience.
After that we went to Oliver at Spaarne 80 who just opened on their first week. We had such a lovely and warm welcome there and the food was excellent. This helped us a bit in forgetting how Kus van de Cactus screwed us over.
In my opinion the owner is not capable in running a restaurant.
